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FAQs
Shipping
How long will it take to receive my order? Shipping typically takes between 3 to 10 days, depending on your location. You can monitor the status of your order directly on our website.
Returns and Exchanges
What is your return policy? We offer a 30-day return policy on all items. You have the option to receive a full refund or exchange your purchase.
Order Tracking
How can I track my order? Once your order has been dispatched, you will receive an email containing a tracking number. You can use this number to track your package on our website.
Payment Methods
What payment options do you accept? We accept a range of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options. Simply select your preferred method during checkout.
International Shipping
Do you ship internationally? Yes, we provide free international shipping to numerous countries.
Security and Privacy
Is my personal and payment information secure? Absolutely. Safeguarding your information is a priority for us. Our website utilizes industry-standard encryption and security protocols to protect your data. For further details, please refer to our Privacy Policy.
PRIVACY CONSENT
OUR COMMITMENT TO YOUR PRIVACY
At our store, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Statement explains how we collect, use, and disclose the information we receive from you.
SECTION 1 - INFORMATION WE COLLECT
When you make a purchase from our store, we collect personal information such as your name, address, and email address to facilitate the buying and selling process.
Additionally, when you browse our store, we automatically receive your computer’s internet protocol (IP) address to provide us with insights into your browser and operating system.
If you opt-in, we may also send you emails about our store, new products, and updates.
SECTION 2 - CONSENT
How do you give us your consent? By providing us with personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or process a return, you consent to our collecting and using your information for that specific purpose.
If we need your information for a secondary reason, such as marketing, we will either ask you directly for your express consent or provide you with an opportunity to decline.
How can you withdraw your consent? If you change your mind after opting in, you can withdraw your consent for us to contact you or use your information by contacting us at encruzilhada2@gmail.com or mailing us at the address provided below.
SECTION 3 - DISCLOSURE
We may disclose your personal information if required by law or if you violate our Terms of Service.
SECTION 4 - SERVICE PROVIDER
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you. Shopify stores your data on secure servers and follows industry standards to protect your information.
SECTION 5 - THIRD-PARTY SERVICES
Some third-party service providers, such as payment gateways, have their own privacy policies regarding the information we provide to them for purchase-related transactions. We recommend reviewing their policies to understand how they handle your data.
SECTION 6 - SECURITY
We take reasonable precautions to protect your personal information and follow industry best practices to prevent unauthorized access or disclosure.
SECTION 7 - COOKIES
Our website uses cookies to enhance your browsing experience. You can choose to opt-out of cookies through your browser settings.
SECTION 8 - AGE OF CONSENT
By using our site, you confirm that you are of legal age to consent to the processing of your personal information or that you have authorized any minor dependents to use this site.
SECTION 9 - CHANGES TO THIS POLICY
We reserve the right to update this privacy policy at any time to reflect changes in our practices. You are encouraged to review this policy periodically for updates.
If our store undergoes a change in ownership, your information may be transferred to the new owners to continue providing you with our products and services.
For any questions or concerns about our privacy practices, please contact us using the information provided below.